My inbox has stopped receiving emails

You are waiting for an important email, you check your inbox, and nothing arrives. Emails you send seem to go out fine, but nothing is coming in. This kind of problem can have very different root causes: a full mailbox, an expired password, an overly aggressive spam filter, or a mail server outage.

What the assistant does

The assistant starts by gathering a few pieces of information to point the diagnosis in the right direction.

Quota check: a full mailbox silently rejects new messages without notifying the sender. The assistant shows you how to check the storage used on your account, and how to archive or delete old emails to free up space.

Password and session check: if your email client (Outlook, Thunderbird, Apple Mail) can no longer authenticate, it stops fetching messages without necessarily showing a clear error. We guide you through checking your session status and resetting the connection if needed.

Filter and rule review: a misconfigured rule can silently move all incoming messages to a folder you never look at. The assistant helps you go through your active rules and disable any that are causing the issue.

Webmail test: if emails arrive on the webmail but not in your client, the problem is in the client configuration. The assistant walks you through the IMAP or POP3 settings to verify.

When an expert takes over

If the problem persists after these checks, an iokoo engineer connects remotely.

They access your mail server logs to identify whether messages are being received but blocked upstream, check your DNS configuration (MX records) to confirm your domain is set up correctly, and test deliverability from outside your network.

If your email is hosted with a third-party provider, the engineer contacts them on your behalf to open a support ticket or escalate the issue.

Open an iokoo account and get your email diagnosis started in a few exchanges.